Early in my relationship with Wake Forest Federal I needed to call to open a new account. When the person answered the phone I asked, “Can I please speak to someone in Customer Service?” There was a short pause at the other end of the line and then in a very pleasant voice the woman told me, “Sir, at this bank we are all in Customer Service.” Twenty years later, I can firmly say those words have been proven true over and over again.
–Eric Larsen, Wake Forest Federal customer since 1998
