Early in my relationship with Wake Forest Federal I needed to call to open a new account. When the person answered the phone I asked, “Can I please speak to someone in Customer Service?” There was a short pause at the other end of the line and then in a very pleasant voice the woman told me, “Sir, at this bank we are all in Customer Service.” Twenty years later, I can firmly say those words have been proven true over and over again.
–Eric Larsen, Wake Forest Federal customer since 1998
Family friendly atmosphere
A family friendly atmosphere where everybody knows your name. Local decisions, seamless transactions and a painless process.
More than a bank – it is a family
Twenty years ago, we started doing business with Wake Forest Federal. At first it was just business, but it is clearly more than a bank – it is a family of people who care about what we do. Customer Service is the key to success and for a single home town bank you could not ask for better service, products and banking relationships.